Customer service with AI
CYBIX is customer service software from Kantex that brings WhatsApp, website chat, email and Telegram together in one inbox, with AI agent BIX answering recurring questions straight away.
Visit website · cybix.app (opens in a new tab)
Customer questions arrive via WhatsApp, the website chat, email and Telegram, often spread across separate tools. Recurring questions cost the team a lot of time, also outside office hours.
The goal was one place for all customer contact, where AI answers the recurring questions and the team takes over the rest with the whole conversation at hand.
We developed CYBIX with a Next.js front end, a FastAPI back end and a Go gateway for real-time messages, typing indicators and read receipts.
AI agent BIX answers from the company's own content, in the customer's language, and hands over to an employee when needed. Around it are a shared inbox, tickets with SLAs, workflows, reports and an app for iOS and Android.
Teams answer all customer contact from one inbox; BIX picks up the recurring questions, day and night.
You link WhatsApp with a QR code and put the chat on your own site, so companies can go live within a few minutes. CYBIX can be tried free for 14 days.
Responsive
Real screenshots of the live site at four screen sizes: phone, tablet, laptop and desktop.
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Free introductory call
Book a free 30-minute introductory call. We look at your process and what it needs in terms of software, integrations or AI.