One shared inbox
Every channel in one view: who is handling what, internal notes next to the conversation and returning customers with their full history.
- Team inboxes, mentions and views
- Close, assign or snooze in one click
CYBIX · customer service with AI
Your customers write, BIX answers right away.
WhatsApp, website chat, email and Telegram in one inbox. AI agent BIX answers recurring questions from your own content, in the customer’s language, day and night. Your team takes over the rest, with the whole conversation in view.
14 days free · no credit card needed
Every CYBIX service
One platform for your whole customer service
AI agent, shared inbox, tickets, workflows and reports work together. Below you see what each service does and what it looks like.
BIX answers from your own content
BIX handles first-line questions on every channel, in the customer’s language, day and night. If the answer is not in your content it says so and hands over to a colleague with the full conversation.
- Train, test, roll out and analyse
- Tone and instructions per channel
WhatsApp AI that knows your customers
Connect WhatsApp by scanning a QR code, without a Meta API key or business verification. BIX recognises the customer by phone number and answers with their history. In groups it only answers real questions.
- Stays quiet while your team is active
- Rate limit and on/off per group
Every channel connected
Website chat, WhatsApp, email and Telegram arrive in the same inbox, one thread per customer, however many channels they use.
- Email via IMAP, Gmail and Outlook
- Telegram bot in two clicks
A website chat that looks like you
One script tag; every setting stays live from your dashboard. The widget uses the same knowledge as WhatsApp, follows the visitor’s language and lets them continue by WhatsApp or email.
- WordPress plugin and Shopify snippet
- Light, dark, gradient and glass themes
Tickets with SLAs and triage
Turn a conversation into a ticket in one click. Tickets get SLAs, priorities and automatic triage, and the customer is kept informed in the chat and by email.
- Fast-track lane for urgent cases
- Ticket types with their own fields
Smart routing and workload
BIX reads what a message is about and sends it to the right team. Assignment follows workload and SLA, so the least busy colleague picks it up.
- Returns to returns, invoices to finance
- No single queue for everything
Workflows and proactive messages
No-code workflows take over repeat work such as assigning, tagging and following up. Outbound campaigns send proactive messages that prevent questions.
- Triggers, conditions and actions
- Outbound campaigns
Reports and first-party visitor tracking
See response times, BIX resolutions and visitors in reports, with first-party visitor tracking and a live world map in the dashboard.
- Conversation analysis
- Live world map
Customer profiles at a glance
Previous conversations, open tickets and what a colleague noted last time, without switching screens.
- Full history per customer
- Internal notes stay internal
Copilot next to every agent
Copilot sits in the composer and drafts replies with the full history of the conversation in view. On handover your team gets an AI summary, so no customer has to repeat themselves.
- Draft replies with context
- AI summary on handover
A knowledge base that improves itself
One source of truth for the AI: help centre, internal docs and past conversations. A nightly learning loop turns the day’s conversations and your team’s answers into improvements; every change stays visible and reversible.
- 45+ languages, automatically
- Every change can be undone
Video calls with live transcription
Start a video call straight from the conversation. The call is transcribed live by AI and stays with the customer’s history.
- Built into the inbox
- Transcript saved with the conversation
The inbox on iPhone, iPad and Android
The same inbox, contacts, tickets and reports as the dashboard, with push notifications only when a person is needed. Reply, assign, create a ticket or close, just like on desktop.
- Push only when a person is needed
- Two-pane layout on iPad
Strictly per customer, ready for business
Context is isolated per customer and per workspace; BIX never uses one customer’s data in another customer’s conversation. Blocklists keep chats and topics out of the AI entirely.
- SSO, HIPAA mode and audit log
- White label and self-hosting
Switch from Zendesk, Freshdesk or Intercom
A one-click import brings your conversations, help-centre articles and macros. Imported articles feed BIX straight away, so it helps customers with your own content from day one.
- Conversations keep their history
- Macros land in the editor
Live in three steps
Create a free account
Signing up takes a few minutes, without a credit card.
Connect your channels
Scan the QR code for WhatsApp, add the chat to your site and connect your email.
Let BIX answer
Test the answers before you go live. Then BIX picks up the recurring questions and your team does the rest.
Rather have us set it up?
Kantex connects CYBIX to your website, webshop or CRM and prepares your knowledge base. Tell us in the quote wizard what you need.
Questions about CYBIX
What is CYBIX?
Our customer-service platform: WhatsApp, website chat, email and Telegram in one shared inbox, with AI agent BIX answering recurring questions from your own content and handing over to your team with the full conversation.
Can I try CYBIX for free?
Yes. You can try CYBIX free for 14 days, no credit card needed.
Can Kantex set up CYBIX for us?
Yes. We connect CYBIX to your website, webshop or CRM and prepare your knowledge base. Describe what you need in the quote wizard.
How do you handle security and GDPR?
Encrypted connections, role-based access rights, logging of important actions and regular updates. When personal data is involved we agree in advance which data is processed, where and by whom, and we sign a data processing agreement.
Let BIX answer your messages tonight.
14 days free. No credit card needed.